What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I do not receive any notifications on one of my email accountsAsked by bennyijs on April 16, 2013 at 05:21 AM
However my hostingprovider whitelisted the JotForm IP addresses I do not receive any notifications on:
firstname.lastname@example.org. (I do receive 'em at: email@example.com).
Could you please help me out here!
Upon checking your account, i found that your email id "firstname.lastname@example.org" is in our bounce list (reason mentioned below).
email@example.com is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'"Unknown User"'
I have removed this email address from the bounce list and you should start receiving your submission emails.
Should you have any questions please feel free to contact us.
Thanks a lot Sidharth!
I shall try.
Let us know if you continue to have this issue and we will investigate further.