- bennyijsAsked on April 16, 2013 at 05:21 AM
However my hostingprovider whitelisted the JotForm IP addresses I do not receive any notifications on:
email@example.com. (I do receive 'em at: firstname.lastname@example.org).
Could you please help me out here!
Remco SlootjesPage URL:
- sidharth_kchAnswered on April 16, 2013 at 06:39 AM
Upon checking your account, i found that your email id "email@example.com" is in our bounce list (reason mentioned below).
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'"Unknown User"'
I have removed this email address from the bounce list and you should start receiving your submission emails.
Should you have any questions please feel free to contact us.
- bennyijsAnswered on April 16, 2013 at 07:36 AM
Thanks a lot Sidharth!
I shall try.
- sidharth_kchAnswered on April 16, 2013 at 07:54 AM
Let us know if you continue to have this issue and we will investigate further.