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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal error

    Asked by indydawgz on April 16, 2013 at 11:21 AM

    I created a form on the bottom of it contains a simple box in which the customer can enter credit

    card information, expiration date, billing zip code, cvv# but when the client hits submit they receive

    an error stating that the paypal email isn't associated with a paypal account?  This is not being

    integrated through paypal it is a text box that the client enters their information and once I receive

    it I process it through square register.  I have since removed four boxes that ask for payment information

    so you will not see them currently.

    Page URL:
    http://www.moore-exposure.com/profile-form.html

    paypal error email integrated credit card
  • Profile Image

    Answered by pinoytech on April 16, 2013 at 11:51 AM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please share to us the URL of the Form that you are having problem with for further assistance?

    Thank you!

  • Profile Image

    Answered by indydawgz on April 16, 2013 at 04:27 PM
  • Profile Image

    Answered by indydawgz on April 16, 2013 at 04:28 PM
    http://www.moore-exposure.com/profile-form.html

  • Profile Image
    JotForm Support

    Answered by Welvin on April 16, 2013 at 05:03 PM

    Hi,

    Thanks for the providing the URL.

    I've check and test your form, but I am unable to replicate the issue. I guess that is just a form caching issue, I have fixed that. Please kindly check again. Or, if it still the same, I'd suggest to re-embed the form using the iframe method: How to Get Form iFrame Codes.

    Thanks