What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login and access My Forms

    Asked by jackedwebdesign on April 16, 2013 at 04:28 PM

    I am trying to access my forms and can't log in. The website is displaying in text only and not allowing me in. Also tried via the iPhone app with no success.


    My account is under jenna.s.bauer@gmail.com......

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    JotForm Support

    Answered by Welvin on April 16, 2013 at 05:11 PM

    Hi Jenna,

    Thanks for contacting us. Clearing your browsers cache may help, if not, please use another browser such as Google Chrome.

    Also, please make sure your that your web Javascript is Enabled. This site will help you identify the current state of your browsers JavaScript: Enable JavaScript. If it says disabled, please fix.

    Lastly, if none of them works, login using this link: http://jotform.us/login


    With regards to our iPhone App, unfortunately, the management have decided to stop updating the App. It still working, but remaining issues on that may have prevent you from using it.