The Signature of the client is not showing when the form is emailed to me.

  • foreverfunding
    Asked on December 2, 2019 at 7:26 PM

    Hi Team

    The Signature of the client is not showing when the form is emailed to me.


    Please advise how i can fix this issue


    Thanks 

    Ben


    Jotform Thread 2063744 Screenshot
  • Girish JotForm Support
    Replied on December 3, 2019 at 12:56 AM

    I am assuming that the signature is missing in the PDF attachment that is sent to your email. Am I correct?

    Are you referring to this form "92622117900854"?

    I can see that the signature appears correctly in the PDF Editor.

    Could you try to do the following in your account:

    1. Go to your account settings

    2. Uncheck Require log-in to view uploaded files 

    15753524350312 16 Screenshot 10

    3. Create a new PDF document in the PDF Editor and attach that into the email.

    15753524800312 15 Screenshot 21

    Please try this option and let us know if the Signature is appearing correctly at your end in the PDF attachment.