The Signature of the client is not showing when the form is emailed to me.

  • Profile Image
    foreverfunding
    Asked on December 02, 2019 at 07:26 PM

    Hi Team

    The Signature of the client is not showing when the form is emailed to me.


    Please advise how i can fix this issue


    Thanks 

    Ben


  • Profile Image
    gerardw
    Answered on December 03, 2019 at 12:56 AM

    I am assuming that the signature is missing in the PDF attachment that is sent to your email. Am I correct?

    Are you referring to this form "92622117900854"?

    I can see that the signature appears correctly in the PDF Editor.

    Could you try to do the following in your account:

    1. Go to your account settings

    2. Uncheck Require log-in to view uploaded files 

    15753524350312_16.png

    3. Create a new PDF document in the PDF Editor and attach that into the email.

    15753524800312_15.png

    Please try this option and let us know if the Signature is appearing correctly at your end in the PDF attachment.