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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't edit my form

    Asked by Cheryl on April 17, 2013 at 09:35 AM

    I have a form at http://cupcake-friday.co.uk/contact.html and I need to edit it. I can't remember my login passord, but when I try to reset this it says I don't have an account on this email address. I'm not sure I set up an account, so if that's the case how do I edit the form please?

    Page URL:
    http://cupcake-friday.co.uk/contact.html

    email
  • Profile Image

    Answered by moonzkie on April 17, 2013 at 10:36 AM

    Hi,

    I checked your account and found out that it is a Guest Account. Guest accounts rely on browser cookies to identify the person who created the form. Therefore, in the event that the cookie expires, access to the guest account, and the form will be lost. It can only be restored once the person registers a Free account using the exact email address used for the notification in the guest account's forms.

    Please let us know if you have any other concerns.