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    Changing account type

    Asked by jamaburch on April 17, 2013 at 11:52 AM

    Two questions:

    1. Trying to move from a premium account to a free account. The message I received when I changed said I needed to contact you.

    2. Pricing in the renewal email said $90 for a premium account. When I went into my current account, it said $69. Which is correct?

     

    Thank you for your help,

    Jama Burch

    Cornerstone Christian Church

    jama@cornerstoneshiloh.org

    email message move
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 17, 2013 at 12:24 PM

    Hi Jama,

    1. Your subscription is now cancelled. You will no longer be billed again. Your account will be downgraded to "Free" after the paid period expires which will be on 4/25/2013.

    2. Your first subscription to us was Premium Bi-Yearly Sale with 50% discount rate which is $69, it was expired last 2012. The $90 you've mentioned was another Yearly Subscription (this time not on sale) after the first subscription bi-yearly has expired. Therefore, both are correct.

    Hope this clarifies a bit. Thank you!