What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Changing account type

    Asked by jamaburch on April 17, 2013 at 11:52 AM

    Two questions:

    1. Trying to move from a premium account to a free account. The message I received when I changed said I needed to contact you.

    2. Pricing in the renewal email said $90 for a premium account. When I went into my current account, it said $69. Which is correct?


    Thank you for your help,

    Jama Burch

    Cornerstone Christian Church


  • Profile Image
    JotForm Support

    Answered by EltonCris on April 17, 2013 at 12:24 PM

    Hi Jama,

    1. Your subscription is now cancelled. You will no longer be billed again. Your account will be downgraded to "Free" after the paid period expires which will be on 4/25/2013.

    2. Your first subscription to us was Premium Bi-Yearly Sale with 50% discount rate which is $69, it was expired last 2012. The $90 you've mentioned was another Yearly Subscription (this time not on sale) after the first subscription bi-yearly has expired. Therefore, both are correct.

    Hope this clarifies a bit. Thank you!