- jamaburchAsked on April 17, 2013 at 11:52 AM
1. Trying to move from a premium account to a free account. The message I received when I changed said I needed to contact you.
2. Pricing in the renewal email said $90 for a premium account. When I went into my current account, it said $69. Which is correct?
Thank you for your help,
Cornerstone Christian Church
- JotForm SupportEltonCrisAnswered on April 17, 2013 at 12:24 PM
1. Your subscription is now cancelled. You will no longer be billed again. Your account will be downgraded to "Free" after the paid period expires which will be on 4/25/2013.
2. Your first subscription to us was Premium Bi-Yearly Sale with 50% discount rate which is $69, it was expired last 2012. The $90 you've mentioned was another Yearly Subscription (this time not on sale) after the first subscription bi-yearly has expired. Therefore, both are correct.
Hope this clarifies a bit. Thank you!