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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't log in - forgot password - screen hangs when I ask for new settings - need to change website

    Asked by David Chadwick on April 17, 2013 at 12:14 PM
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    Answered by glennlee on April 17, 2013 at 12:43 PM

    Hi David,

    Please try to clear your brower cache then try it again. And also based on your email address your username is DavidChadwick. You can also use your username in forgot password link.


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    Answered by DavidChadwick on April 17, 2013 at 01:13 PM
    Thanks - managed to get in again. I have another question - I have a
    Paypal form for B&B, but it is cut off at the bottom on my web page, and
    doesn't include the submit button - so users can't access Paypal. Is there
    are limit to the length of the form? Another question - I would like to
    add a blank field, so that guests can enter an amount themselves, rather
    than having specific amounts. Can I have a mix that would inlcude both -
    and if so, how would I do that. It would be for those guests who have been
    given a special deal
    Many thanks for your help
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    Answered by glennlee on April 17, 2013 at 01:18 PM

    Glad to know that!

    Since your next questions are not related to your first question, could you please open a new thread. Please use this link. You can also include your form url in the new thread. Thanks!