Online Payment Options

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    Asked on April 17, 2013 at 01:33 PM

    Good Afternoon:

    We are using JotForm for our online registration process for various classes and programs that we offer.  We recently added the payment feature to one ofo ur programs, but I am hoping for some assistance on tweaking it slightly.

    We want to offer the customer the opportunity to regiater, but not pay until they arrive and can pay in person - by credit card, check or cash.

    The way the registration form lays out now, the customer must pay with a credit card or they cannot register online.

    I appreciate your assistance with this!

    Chris Woodworth 

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    Answered on April 17, 2013 at 02:10 PM

    Hi Chris,

    Thank you for your message.

    Since you can only have 1 type of payment field on every form, you have to create two separate forms for the two payment methods.

    For online CC payments, you can use either paypal or paypalpro payment tool. PaypalPro has built it CC fields so users will be able to pay directly on to your form. Paypal doesn't have built in CC but they can pay with CC through paypal checkout page after they are redirected to. We'll I can see you are using PaypalPro I guess so there's nothing more to be discussed here.

    For Check/Cash you can use Purchase Order Tool, still under Payment Tools since this doesn't involve any online payments. Purchase Order tool isn't associated with any payment gateways so this is use for offline payment purposes.

    However, we have a workaround using Conditional Logic on Forms that made these two possible in a single form. You can setup paypal along with the other payment options. Here's a guide: How to set up paypal along with other payment options. Demo:

    The customer must pay with a credit card or they cannot register online.

    Simply make the product field required so they can't bypass it and they have to complete the payment process before their submissions would be successfully processed. User's who doesn't complete the payment process will be stored on the "Incomplete Payments" list. This helps you identify who registered successfully and who aren't.

    Hope this helps. Feel free to message us again if you have further questions. Thank you!