Why my account is suspended?

  • Charlie
    Asked on December 4, 2019 at 7:38 PM

    Hi, I realized the reason why I was suspended was because of a form I was in the middle of making that had the word 'password' in it. Is it possible to delete the section that contained that word so that I can still use the form I was working on if my account can be reactivated?

  • AndrewHag
    Replied on December 5, 2019 at 1:09 AM

    It seems the account is suspended because of the word password as I don't see anything suspicious with the form. 

    1575526039The Easiest Online Form Builde Screenshot 10

    However, as you are not collecting any passwords from the users, I went ahead and re-activated your account.

    Please try avoiding the word password, you can use something like "access code" instead of the password.

    Please refer to our terms of use for more information.

    https://www.jotform.com/help/8-Terms-of-Use