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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications never go to the correct Email

    Asked by justinmenchen on April 17, 2013 at 03:47 PM

    I have only a few forms but they have different email notification... when i try to change them... they never go to the correct email...

    Page URL:

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    JotForm Support

    Answered by jonathan on April 17, 2013 at 05:38 PM


    Please review the visual guide I have below. 




    This article also desribes how to prevent email related problems How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues . Please take time to review it also.

    Can you tell us which among the email messages never got to the correct email? We will check it further.

    Please inform us if the issue persist even after applying the suggested changes.


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    Answered by justinmenchen on April 18, 2013 at 04:58 PM
    thanks for you help that sorted it...
    Also realised that each form has its own email notification and that the email lists were not global...