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ASCFAsked on December 4, 2019 at 9:45 PM
I cannot log in to my account. I always get the error message login failed- suspended even after resetting the password. I have a form that has been filled out already by a sponsor and I cannot access it because of this error message.
Please assist me on this one.
Thanks.
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Jed_CReplied on December 5, 2019 at 1:53 AM
We apologize for the inconvenience. I don't see any violation with your ascf1991 account so I have reactivated it.
Let us know if you have any questions or if you need further assistance.
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ascf1991Replied on December 5, 2019 at 2:53 AM
Thank you for your assistance.
I have another concern. After logging in, it seems like I have lost the form I made. I have a couple of responses there already. Is there any way you can retrieve it for me?
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jherwinReplied on December 5, 2019 at 4:58 AM
The form you mentioned is currently located in a guest account, I have transferred the form to your ascf1991 account.
Kindly check and see if the form is now in your account.