Please contact me for help with moving form to another account

  • Profile Image
    muncyweb
    Asked on April 17, 2013 at 04:55 PM

    I just submitted a question, but noticed that there is no blank for email in your support form. My email and phone numbers are below. Please contact me. I need to know how to move one of my forms from my account to another account for a client.

    Sincerely,
    Cliff Muncy
    MuncyWeb.com
    800-417-7344
    336-924-0402 - Home/Office
    336-692-8814 - Cellular
    336-790-2242 - Fax
    cliff@muncyweb.com
  • Profile Image
    KadeJM
    Answered on April 17, 2013 at 06:32 PM

    Hello, I just answered your question in this thread - http://www.jotform.com/answers/206764-I-would-like-to-move-a-form-to-another-account-Need-help-#1. We would like to kindly ask that you please do not open up duplicate threads about the same question. We try our best to get to your questions as quickly as possible and in a timely manner. Thanks!

  • Profile Image
    nashvilleeast
    Answered on April 17, 2013 at 06:57 PM

    Kade,

    I am unable to navigate to the link you provided. It sends my browser into a constant refresh/redirect. Is someone available to chat? I'm trying to launch a site. My client just purchased your $9.95 plan and we've got initial setup questions. I've already moved passed the question above, and now I have other questions. I wouldn't have posted my question publicly at all. However, I am unable to reach someone via chat, and I don't know where to look for responses to the support form, as it does not include an "email" field. Can someone call me?

    Sincerely,

    Cliff Muncy
    MuncyWeb.com
    336-924-0402
    800-417-7344
    cliff@muncyweb.com 

  • Profile Image
    jeanettebmz
    Answered on April 18, 2013 at 12:41 AM

    Hello Cliff

    First of all , please accept my apologies for not contacting you soon. Chat support is usually open between 9 am and 6 PM (USA-EST) , however, it is upon staff availability. It's the same for Forum support, which is 24/7 but time response depends on staff availability

    Can you please let us know the name of the target account and the form ID you wish to move ?

    On regards to your Google Drive questions, no, it is not possible to bypass our servers, uploaded files will be uploaded first to our servers and then forwarded to 3rd party integration (either gdrive or dropbox), however, you could keep deleting the files from our servers in order to free up space. For future support interaction, please open a single thread for each question rather than making many questions in one thread.

    Kind regards