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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    About the Subscription

    Asked by HCCB-Mona on April 18, 2013 at 05:37 AM


    Could you please let me know about my subscription.. I had purchased a monthly subscription in d moth of marsh. the site was used in the month of Feb'12 and i had deactivated d same by the end of the month..however not knowing the system i forgot to deactivate the subscription and the amount was deducted from my account wrongly without even using the services

    so please let me know if i can avail that unavailed subscription now..

    it would be a great help if ypu could co-operate

    thanks & regards


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    Answered by moonzkie on April 18, 2013 at 08:09 AM


    I have checked your payments made and it appears that the last payment you have was made on March 6th. Unfortunately, we cannot make a refund for such payment already, we only honor refunds if the payments have been made within 30 days.

    Thank you.