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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    submit.jotform.com as refferal in Google Analytics

    Asked by thijs on April 18, 2013 at 07:54 AM

    We have multiple Jotforms on multiple websites. After completion of a Jotform the visitor redirects to a custom thank you page. This thank you page is our goal page in Google Analytics. 

    The last couple of weeks there is an increase in the number of conversion from the url subit.jotform.com and submit.jotformpro.com. Google Analytics measure the refferal Jotform.com as lead source, instead of the original lead source (for example organic, cpc) 

    How can we make sure that Google Analytics meausures the original source, instead of Jotform?

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    JotForm Support

    Answered by jonathan on April 18, 2013 at 08:49 AM

    How can we make sure that Google Analytics meausures the original source, instead of Jotform?

    Hi, I am not very knowledgeable with Google Analytics, so, I will understand if you find my answer not sufficient.

    A bit of google search got me this article. Please review it. From what I understand, it gives tips on how you can make sure that measures are done on the original source.

    While this article explains a bit about Referral Traffic

    Please inform us if you have further inquiry.

    Thanks.

     

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    Answered by thijs on April 18, 2013 at 11:07 AM
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    JotForm Support

    Answered by KadeJM on April 18, 2013 at 11:20 AM

    That is purely okay, you are more then welcome to try out what is mentioned within that thread. However, if you continue to have problems with it and the solution doesn't work to meet your needs please let us know and we will do what we can to assist you further with this. 

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    Answered by thijs on May 02, 2013 at 11:02 AM

    We have tested  "?utm_nooverride=1" in the thank you url, but the problem still occurs. Some how the redirect from Jotform overrides the orginial tracking cookie. 

    Do you have any other solution we can try?


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    JotForm Support

    Answered by Welvin on May 02, 2013 at 12:27 PM

    Hi,

    Good day! Even the user on that thread does not confirm if that's working for him. If only we could ask him :).

    Please try this, using our Change Custom Thank You URL After submissions condition:

    Check our guide for: Conditional Logic on Forms

    I hope this will work.

    Thanks

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    Answered by thijs on May 06, 2013 at 03:40 AM

    Thank you for your fast respones. 

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    Answered by popupgelato on May 15, 2014 at 03:52 AM

    I am also having this issue with my custom "Thank You" URL.  Any solutions?

     

    In google analytics, all of my completed goals show "submit.jotform.co / referral".  How do i show the original source?

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    Answered by pillarmarketing on February 25, 2015 at 03:20 PM

    Thejis; did you ever find a solution for this? Thanks for any details! We're having the same problem! 
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    JotForm Support

    Answered by KadeJM on February 25, 2015 at 04:27 PM

    @pillarmarketing

    We understand that you are having the same issue as the original thread owner but for the sake of individual attention to your own issue I have moved yours to a new thread here.