What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Form is Missing Submissions with No Notifications coming Through

    Asked by gpra_forms on April 18, 2013 at 09:01 AM

    Hi Support Team, It looks like we  miss submissions regularly (several users mention that they receive thankyou page but we dont receive submissions)

     

    1. We are using the following form embedded in a google site. (http://www.jotform.com/?formID=30140985328858)

    2. Notification email not sent

    3. Submissions absent when viewed  from Jotform site ( submissions tab).

     

     

    Thanks for your help.

     

     

    Submissions JotForm email Google Site missing submissions no notifications email notification
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    JotForm Support

    Answered by KadeJM on April 18, 2013 at 09:39 AM

    1. We are using the following form embedded in a google site. (https://www.jotform.com/?formID=30140985328858

    I don't see this as being an issue but just to double-check it may we have the link to your Google Website to inspect the way you have it embedded just to be sure?

    2. Notification email not sent

    I checked your email notificiations for this form and you have the proper setup. I also checked your listed addresses for bounces in our system but I didn't find any. You may want to check your spam/junk folder if you haven't already.

    3. Submissions absent when viewed  from Jotform site ( submissions tab).

    I checked your submissions on this particular form and I only see 5 listed which are widely spaced out as to when they were sent in.

    Can you please tell us which Submissions are Missing? And if you have any additional information or screenshots to provide us about this part that would be much appreciated.