My Form is Missing Submissions with No Notifications coming Through

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    gpra_forms
    Asked on April 18, 2013 at 09:01 AM

    Hi Support Team, It looks like we  miss submissions regularly (several users mention that they receive thankyou page but we dont receive submissions)

     

    1. We are using the following form embedded in a google site. (http://www.jotform.com/?formID=30140985328858)

    2. Notification email not sent

    3. Submissions absent when viewed  from Jotform site ( submissions tab).

     

     

    Thanks for your help.

     

     

  • Profile Image
    KadeJM
    Answered on April 18, 2013 at 09:39 AM

    1. We are using the following form embedded in a google site. (https://www.jotform.com/?formID=30140985328858

    I don't see this as being an issue but just to double-check it may we have the link to your Google Website to inspect the way you have it embedded just to be sure?

    2. Notification email not sent

    I checked your email notificiations for this form and you have the proper setup. I also checked your listed addresses for bounces in our system but I didn't find any. You may want to check your spam/junk folder if you haven't already.

    3. Submissions absent when viewed  from Jotform site ( submissions tab).

    I checked your submissions on this particular form and I only see 5 listed which are widely spaced out as to when they were sent in.

    Can you please tell us which Submissions are Missing? And if you have any additional information or screenshots to provide us about this part that would be much appreciated.