What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with Multiple Payment form

    Asked by NACUMS_org on April 18, 2013 at 12:00 PM

    We had someone submit this form without filling in any credit card information. They even received a "thank you for registering" email.

    What needs to change to correct this problem.

    I also wanted to say that this incomplete form does not show up in the "Incomplete Payments" view.  is that because they didn't even begin to fill in the payment section?

    Page URL:
    https://secure.jotformpro.com/form/30077245748963

    payment form problem multiple payment email credit card
  • Profile Image

    Answered by moonzkie on April 18, 2013 at 12:27 PM

    Hi,

    I have tried your form and was not able to replicate on the said problem.

    Can you please try it again and see if you are still being redirected to the Thank you page without filling in the credit card information.

    Thank you.

  • Profile Image

    Answered by NACUMS_org on April 18, 2013 at 12:29 PM

    Don't fill in any credit card information.  Just put in a name and email address, then click submit.

  • Profile Image
    JotForm Support

    Answered by KadeJM on April 18, 2013 at 12:49 PM

    I tried this as well and got the same Error Message as my colleague has shown you. Now I did notice that if no product is checked/selected and that when the information is first filled in followed by the Submit Button being clicked then the form will go through since I was able to bypass your Products after doing it this way. 

    To correct this problem I would recommend that you mark this Field as Required and you may even want to have one of your Products Pre-Selected.

  • Profile Image

    Answered by NACUMS_org on April 18, 2013 at 01:09 PM

    Ok.  I will mark the field required.  I assume that this means any one of the four selections can then be chosen and the "required" condition will be met.  I was afraid to do this because I didn't know that "required" would allow only one of the choices to be selected, rather than all options selected.  Please verify that one choice out of four will not block the form submission.

    I'm not going to pre-select a product.  If the submitter doesn't want it and forgets to uncheck it, we will end up having to do credit card refunds.

    When I went to make the "required" change, I looked into the "Properties" and noticed this "Authorization Only" field.  I don't really understand it.  Should it be set on yes or no.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 18, 2013 at 02:21 PM

    Hi,

    You can read for more details on the "Authorization Only" for Authorize.Net payment here

    http://www.authorize.net/support/merchant/Submitting_Transactions/Credit_Card_Transaction_Types.htm

    You can set this to Yes or No, depending actually on your requirements. 

    I have copied the piece of details below also in case you cannot read it on the link I provided above.

    Hope this help. Please inform us if you have further question.

    Thanks.

     

     

    ===========================

    Authorization Only

    This transaction type is sent for authorization only. The transaction will not be sent for settlement until the credit card transaction type Prior Authorization and Capture (see definition below) is submitted, or the transaction is submitted for capture manually in the Merchant Interface.

    If action for the Authorization Only transaction is not taken on the payment gateway within 30 days, the authorization expires and is no longer available for capture. A new Authorization Only transaction would then have to be submitted to obtain a new authorization code.

    You can submit Authorization Only transactions if you want to verify the availability of funds on the customer’s credit card before finalizing the transaction. This transaction type can also be submitted in the event that you do not currently have an item in stock or you want to review orders before shipping goods.