What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditions not working with Chrome and I.E.

    Asked by mmunguia on April 18, 2013 at 01:26 PM

    1. We are ready to launch our new site that uses JotForm, but we have discovered that our embedded forms only work with Mozilla Firefox.  When we view them in Chrome and Internet Explorer, (a) the conditions don't work and (b) the fields are improperly aligned.

    2. We embed the JorForm with Dreamweaver. Here is an example: http://waveteam.com/WT%20Web%205/NA_AP.htm This form works perfectly on Firefox, but it does not on Chrome and I.E.

    3. We have read many pages on the forum, searching for solutions.  It seems that the most successful recommendation is to use iFrame to imbed the forms instead of the Dreamweaver platform. We made a test: http://waveteam.com/Form%20Test%20AP.htm It works better on Chrome and I.E., but it creates an enlarged form with the empty bottom as long as a full page.

     

    Questions:

    a) Is there any way of using Dreamweaver to embed the jotforms in a way that is good for all popular browsers?

    b) Can you tell me why iFrame distorts(enlarged) the page?

     

    Thank you.

    Page URL:
    http://waveteam.com/WT%20Web%205/NA_AP.htm

    Screenshot
    conditional logic form styles
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    JotForm Support

    Answered by Mike_T on April 18, 2013 at 03:44 PM

    Thank you for contacting us.

    It looks like that form styles and javascripts are not loading on your IE (from screenshot). Is this still happening?

    I can not reproduce it from my side. I have tried it in different browsers.

    a) Is there any way of using Dreamweaver to embed the jotforms in a way that is good for all popular browsers?

    I would recommend our standard Embed Code. If this is not working right due to some script conflicts (for example you also use jQuery, MooTools on the page) use the iFrame code instead.

    Which Form Embed Code Should I Use?

    b) Can you tell me why iFrame distorts(enlarged) the page?

    The iFrame code is followed by <script> part, and that script may cause such issues in some cases. Try to remove the script part, and you will get an iFrame with the exact width (that is set within iFrame code).

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by mmunguia on April 18, 2013 at 03:45 PM
    Thank you for contacting us. We will respond to your inquiry as soon as possible.
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    Answered by mmunguia on April 26, 2013 at 04:54 PM

    We were able to solve the problems we had.  The problem with some of the browsers was due to the fact that the forms were not "secured" while the html pages where the forms were embedded use the https protocol.  Once we remove the disparity, everything worked well, using the Dreamweaver platform to embed the form. iFrame did not work well.

    Thank you for your assistance.  The main deficiency we still find in JotForm is the impossibility to hide the empty fields if the form is edited in any way ("dirty").  We cannot use the Autoresponders. A major drawback.

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    JotForm Support

    Answered by Mike_T on April 26, 2013 at 05:27 PM

    It is great to hear that the first problem is solved. Thank you for informing us about the source of the problem.

    Thank you for your assistance. The main deficiency we still find in JotForm is the impossibility to hide the empty fields if the form is edited in any way ("dirty"). We cannot use the Autoresponders. A major drawback.

    The Hide Empty Fields on Emails is working only on default (not modified) Email Notifications at this time. It should be improved with time.

    If you are ok with using standard Email Notification as the Autoresponder, you can try the following workaround.

    The standard Email Notification can be configured to use form email field as recipient, so it will work in the same way as the Autoresponder.

    Note: If you click on Next it will throw a warning due to incorrect email format, so you should use the Finish buton instead.

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    Answered by mmunguia on April 26, 2013 at 05:27 PM
    Thank you for contacting us. We will respond to your inquiry as soon as possible.
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    Answered by mmunguia on April 26, 2013 at 10:25 PM

    Unfortunately, we cannot use the standard Autoresponders for our clients.  We have to customize the emails and, therefore, the empty fields will appear on the automatic email.  We are forced to manually send emails with the correct configuration.

    We are still hoping that JotForm will remove the "dirty" designation from edited Autoresponders so that the empty fields will not appear when that option is enabled in the Preferences panel.

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    JotForm Support

    Answered by Welvin on April 27, 2013 at 04:55 AM

    Hi,

    Good day! Our developers are aware of that. Hopefully, they can do this on a short time. I can forward this thread to them requesting such - to let remind them, but I prefer to ask you to create a separate thread so the information are not accompanied with some sort of troubleshooting.

     

    Thanks

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    Answered by mmunguia on April 27, 2013 at 04:55 AM
    Thank you for contacting us. We will respond to your inquiry as soon as possible.