What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to integrate a JotForm into my e-commerce site.

    Asked by Deanna770 on April 18, 2013 at 02:09 PM

    I'd like the user to be able to "return to shopping" to select additional items before checking out. How do I do this?

    Page URL:
    http://saladenvy.com/collections/salads/products/synergy

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    JotForm Support

    Answered by Mike_T on April 18, 2013 at 03:07 PM

    Thank you for contacting us.

    We have an option to redirect user to some page upon submission.

    However, I am not sure about what kind of integration you need. Could you please provide some more information on your request? Do you use our forms to accept orders/payments? How do you want to integrate the form(s) with your website?

    We are looking forward to hearing from you.

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    Answered by Deanna770 on April 18, 2013 at 03:15 PM

    Hi Mike,

    We use your forms for high school students who want to make salad selections for the entire month. We use a table with checkboxes and they choose which salad they want on which day all on the same page, and then click 'submit'. This has been excellent with no errors.

    However, our largest customer base is office workers who order one salad at a time, they click "add to cart" and return to choose/add another salad to the cart. The form fields we are using for that are embedded into the existing code but 70% of the information doesn't get pushed through. We are having great success with JotForms on the student side as mentioned, and want to use JotForms for our office workers too.

    We need to allow them to shop as they usually would, adding a salad to their cart and then returning to look for another salad and add it <repeat several times> and finally check out. We don't care if they check out using our existing ecommerce platform (Shopify) or via PayPal (as we do for the students). We just want it to work, meaning we need to capture the form information 100% of the time.

    Thanks!

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    JotForm Support

    Answered by KadeJM on April 18, 2013 at 03:50 PM

    Thank you for the detailed information on your situation. If I am understanding you correctly it seems to me lik you want to transform your jotForm into a Shopping Cart mostly. Additionally when you mentioned that the information doesn't come through 70% of the Time was this on your jotForm or in a different form that was being used? It almost sounds like the form was bypassed or not filled out though it could be an issue with the Email Notification not sending if that is the case.

    Something I can think of as a possible alternative to this would be to List some Salads as Multiple Poducts with a Quantity. They could then choose 1 or more Salad Types by selecting them and a Total allowing and adding them to up before Checkout. Would this be something you might be interested in? This Can be built from Making and Order Form offering Different Products.

    As far as I know the only way our form works is after payment or data is recieved where it can then redirect to itself each time. At the moment it is not really designed to behave the same way a shopping cart does but you might be able to do this with the use of the form's source code and getting dirty with some custom programming to try to build it this way.