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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-signatures displayed as a broken image on email notification

    Asked by Masalamedia on April 18, 2013 at 11:38 PM

    I have one of the new signature fields on a form (http://form.jotformpro.com/form/31016224919954). It's a required field.

    See screenshot below: you'll see that the signature is not being correctly captured or delivered. Instead it's a broken image.

    I've had a few of these. Some come through, some don't. For example, on this form, one signature came through and one didn't.

    http://form.jotformpro.com/form/22627827147964

    Page URL:
    http://form.jotformpro.com/form/31016224919954

    Screenshot
    required field
  • Profile Image

    Answered by jeanettebmz on April 19, 2013 at 12:23 AM

    We already have an open ticket and one of our customers is working to fix this issue, if you go to the Submissions View page, you'll see the signature there

    But like I said , the problem is already escalated and hopefully it will be fixed soon

    At any rate, I've opened a ticket on this thread as well.

  • Profile Image

    Answered by Masalamedia on April 26, 2013 at 03:26 PM

    I'm still getting problems with this and - as usual - have a few unhappy clients. What's the lastest on a fix.

  • Profile Image

    Answered by jeanettebmz on April 26, 2013 at 04:21 PM

    @Masalmedia

    Thsi ticket is already assigned to a developer, he will surely see your comments and hopefully will get back with an update

  • Profile Image

    Answered by Masalamedia on May 03, 2013 at 06:34 PM

    Originally reported this bug/error 2 weeks ago. Forms still show broken image icon.  :-(

     

  • Profile Image

    Answered by Masalamedia on May 03, 2013 at 06:34 PM

    To clarify: I'm getting the broken image icon for signatures as well as attached files.

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    JotForm Support

    Answered by jonathan on May 03, 2013 at 07:19 PM

    @Masalamedia

    Hi,

    The current ticket for the broken e-signature in email is still open and in development. You will be notified by our developer when there is news/update available on its progress.

    ---

    For the meantime, may I request you create a new post for the topic on broken image on emails for attached files. Please use this link to create the new post.

    http://www.jotform.com/contact

    Provide as much details as you can also when you create the post.

    We will attend to your new post as soon as we can.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by mdikici on May 10, 2013 at 09:03 AM

    Hi,

    Tested a form with 3 signature fields.

    1. Default Notification mails work properly  (user should display images on email)

    2. Default Auto-Responder mails work properly (user should display images on email)

    3. Notification in with HTML Mode works properly

    4. Auto-Responder in with HTML Mode works propery

    5. Both mail in Text Mode contains images as long URL (e.g. http://www.jotformpro.com/uploads/mdikici/31292689246968/233996042461280211/233996042461280211_signature_1.png)

    Signature images was in email on all my tests, do you still face the problem?

     

    Thanks. 

  • Profile Image

    Answered by ahsclient on November 17, 2013 at 08:50 PM

    Hi, 

     

    was there any solution to this problem as i am facing the same issue with signature appearing as a broken image icon in the submission email as well as the submission pdf files 

    please advise

    thanks

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 17, 2013 at 11:50 PM

    @ahsclient 

    Please post your question into a separate thread so we can assist you better. Kindly provide details on what causes the problem if possible and the website URL where your form is embedded so we can check it here.

    Thanks in advance.