Email Notification - Some fields value not shown

  • szilardbux
    Asked on December 11, 2019 at 5:06 AM

    the text of the email does not show several answers

    Page URL: https://form.jotformeu.com/93322943987369
  • John Support Team Lead
    Replied on December 11, 2019 at 5:21 AM

    You were right. I can see that some fields' value is not included in the email.

    Could you please try creating a new email notification then make a test submission? See if it will resolve it.

    Please try that and let me know if the issue still persists after doing so.

  • szilardbux
    Replied on December 11, 2019 at 9:53 AM

    I did delete the old, and created a new email notification. This time the email itself is fine,

    the PDF is almost fine (questions not visible in some cases)
    , and the downloaded Excel is again in random order.
  • Welvin Support Team Lead
    Replied on December 11, 2019 at 11:25 AM

    That's great to know.

    I created the following thread for the PDF problem: https://www.jotform.com/answers/2075798.

    As for the excel download, I see you have a separate ticket for that. It's currently assigned to our backend team. If we have an update, you should receive a reply from our developers on that thread.

    https://www.jotform.com/answers/2075111-Excel-submission-Fields-are-not-in-proper-order-after-downloading