Offline forms not saving submissions when synced online

  • Thomas_thomasvdp
    Asked on December 12, 2019 at 12:05 PM

    Hey there,

    I have 2 "issues" with the offline form possibilities.

    First, when u send in a submission offline, and try to edit that submission offline, not all data seems to be saved offline. Even once u edited a submission offline, that specific submission suddenly disappears when u sync ur data online.
    It's annoying.


    Second issue. It's not clear what widgets work properly in Offline Forms. Maybe add some noticeable icon on widget that can be used Offline.

    Thanks in advance
    Thomas
  • Richie JotForm Support
    Replied on December 12, 2019 at 2:39 PM

    We do apologize for the inconvenience.

    May we know if you have added the form in the offline page?

    Guide:https://www.jotform.com/blog/how-to-get-work-done-on-the-go-with-offline-forms

    To clarify, are you referring to this form?

    May we know what fields are not working in offline mode?

    I have moved the second issue to a new thread to assists you better.

    Kindly follow this link:https://www.jotform.com/answers/2077974

  • Thomas_thomasvdp
    Replied on December 12, 2019 at 2:46 PM

    Yes,

    It's added to Offline Forms in the app.

    Maybe too many data in the form?


    I will respond to the other question later...


    Thanks in advance

  • John Support Team Lead
    Replied on December 12, 2019 at 6:08 PM

    Hello Thomas,

    Could you please confirm if this is the form you're having issues with? https://www.jotform.com/93360490967366. 

    Have you tried re-syncing the data? I have tried making a submission to one of my offline forms but wasn't able to replicate the issue.

    Please try updating the app to its latest version then re-sync the data.

    Let us know if it still persists after doing so we could check further.