All of my online form submissions are gone after downgrade

  • floridatool
    Asked on December 12, 2019 at 2:58 PM

    The credit card used for our account was cancelled due to suspicious charges. I updated our credit card number but just noticed 2+ years of our submitted forms are gone!!! Please tell me they can be recovered. Please advise ASAP. 

  • Mike
    Replied on December 12, 2019 at 6:06 PM

    The submission records should be restored. Please kindly check it again.

    If you need any further assistance, let us know.