What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Radio button "Other" option is not saved on the session saving feature

    Asked by creativecollaborationaward on April 21, 2013 at 12:34 AM

    I have used your sample code to make a multipage form that saves session data between the forms.  However, if I have a radio button that allows for a "Other" field that takes user input, it seems that does NOT get saved between sessions.  Please advise.

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    JotForm Support

    Answered by EltonCris on April 21, 2013 at 03:09 AM


    Thanks for reporting. I was able to replicate the problem. I have now escalated the problem to our development for further investigation. We'll let you know once it's fixed.

    Please consider using "Autofill Feature" in order for this option to be saved. Thank you!

    How to Enable Auto Fill Feature | Save Form Entries to Continue Later

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    Answered by creativecollaborationaward on April 21, 2013 at 03:12 AM

    Thanks - but for my speced ap, the autofill won't work.  What workds great about sessions is that one can reload a form from any machine eany where if you have your starter email.  Autofill will only work on one browser at a time, and if you clear the cache or cookies you will be hosed.  

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    JotForm Support

    Answered by EltonCris on April 21, 2013 at 03:17 AM

    Yes, I can relate to that. The ticket for this issue is now opened to our dev team. Thanks!

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    JotForm Support

    Answered by liyam on March 07, 2014 at 01:49 AM

    We apologize for this overly delayed matter.  This bug has been fixed.

    If you still have a form that works with this, please try to re-save your form for the fix to take effect.