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    The Conditions Wizard does not look like it does in your examples

    Asked by jeanner on April 21, 2013 at 04:53 AM

    When trying to use the conditions wizard I am not getting the bit which allows you to choose which answer to the form question to hang the conditional answer on. It shows the "If" bit but not the choices for the question. It does not show the "Then" bit.

     I will add the URL where I have temporarily loaded the form - not it's ultimate destination - but the problem is with the display of the Conditions Wizard - not on the form as it is. Help please

    Page URL:

  • Profile Image

    Answered by jefreylandicho on April 21, 2013 at 06:55 AM

    You can see the ' Then' in the Condition below the If Statement. 

    Click here for a video representation where you can find the 'Then' for your condition,

    If you need further assistance, please contact us again.

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    Answered by jeanner on April 21, 2013 at 11:46 PM
    New response receivedHello and thank you for your reply. Unfortunately it doesn't solve the problem which I did not describe properly. It is the "Equals" bit that is missing from the Conditions Wizard window. I have now learnt how to do a screen shot. This is what I get:
    I am using Windows XP and Internet Explorer (8 I think).
    I so hope you can help as I can't use the form if I can't do conditional entries.
    Jeanne Rudd
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    Answered by falkirks on April 22, 2013 at 12:15 AM
    It probably has to do with your browsers support for the Script that hides the equals drop down and then shows it. I suggest upgrading your browser to Google Chrome I know that isn't fun to chnage browsersbut I am doing the condition on IOS WebKit without problem. Maybe even just get the newest IE.
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    Answered by jeanner on April 22, 2013 at 12:27 AM
    New response receivedHello
    Thanks for the quick reply. Internet Explorer 8 is the latest version for Windows XP so now I'm downloading Google Chrome to see if that helps. In the meantime I have discovered that I can't open the Payment Integration Wizard either...
    Will let you know if Chrome helps.
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    Answered by jeanner on April 22, 2013 at 02:05 AM
    New response receivedHello again,
    Yes loading Chrome has fixed the problems though I don't particularly like Chrome. But thank you so much for your fast responses and great software.
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    Answered by sidharth_kch on April 22, 2013 at 02:38 AM


    Glad to know that your issue is resolved.

    Actually, you can use Firfox as well. I believe upgrading your IE to latest verion and clearing your browser cache will also solve your issue.

    Let us know if you need further assiatance.