What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am a new user I just created a form, I completed info and submitted was it sent? I have not received.

    Asked by Fran Grossman on April 21, 2013 at 11:29 AM

    How do I know it was sent?

  • Profile Image

    Answered by mathquiz on April 21, 2013 at 12:53 PM
    If you receive a thank you message after completing the form the submission has been sent to the user who created the form. Make sure that form is on the account you are checking for submissions. Submissions in my experience are mostly instantaneous in getting to the inbox. Hang tight for a more detailed support team answer.
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    Answered by sidharth_kch on April 21, 2013 at 02:18 PM

    @Fran Grossman

    I checked your form's notification alert configuration. I checked our email server log and see that emails are getting delivered to your email id. Can you please check your SPAM folder. Here is the email server log:

    /var/log/jotform/amazonSES.log:[21/Apr/2013:11:27:13 -0400] 31104772232140 AmazonSES Sent email to recruit@msn.com - MessageID:0000013e2d34c6fc-ceaef01d-c175-48fa-99f6-62ad543976e0-000000 - RequestId:f116e865-aa97-11e2-ae2e-8bcbd1ac34e7

    Another issue i noticed in your notification that you have not selected the "Sender Name". Please provide a sender name.

    Thanks,

    Sihdarth