I cannot create New Sub-user under my account

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    Asked on April 21, 2013 at 06:01 PM

    I can not create new user. When I create a Sub Accounts, an email is sent empty. what's the problem?

    thanks paul

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    Answered on April 21, 2013 at 06:38 PM

    Hi Paul,

    Were you able to sort this out already?

    Upon checking, I found you have at least 2 sub-users on your account already.

    Please inform us if you have further inquiry.


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    Answered on April 22, 2013 at 01:04 AM

    All new sub-created users do not receive email for a username and password, do not have the credentials to log on, the emails received are totally blank.

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    Answered on April 22, 2013 at 01:17 AM


    When you create a sub-user and share your form an email will be sent to the user. Now the user need to register a account using the same email id on which the invitation was received.

    Request you to signup for a free account using the same email id and you should see the shared form in your account.