I cannot create New Sub-user under my account

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    Asked on April 21, 2013 at 06:01 PM

    I can not create new user. When I create a Sub Accounts, an email is sent empty. what's the problem?

    thanks paul

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    Answered on April 21, 2013 at 06:38 PM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    Hi Paul,

    Were you able to sort this out already?

    Upon checking, I found you have at least 2 sub-users on your account already.

    Please inform us if you have further inquiry.


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    Answered on April 22, 2013 at 01:04 AM

    All new sub-created users do not receive email for a username and password, do not have the credentials to log on, the emails received are totally blank.

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    Answered on April 22, 2013 at 01:17 AM


    When you create a sub-user and share your form an email will be sent to the user. Now the user need to register a account using the same email id on which the invitation was received.

    Request you to signup for a free account using the same email id and you should see the shared form in your account.