What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot create New Sub-user under my account

    Asked by formazioneasllecce on April 21, 2013 at 06:01 PM

    I can not create new user. When I create a Sub Accounts, an email is sent empty. what's the problem?

    thanks paul

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    JotForm Support

    Answered by jonathan on April 21, 2013 at 06:38 PM

    Hi Paul,

    Were you able to sort this out already?

    Upon checking, I found you have at least 2 sub-users on your account already.

    Please inform us if you have further inquiry.


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    Answered by formazioneasllecce on April 22, 2013 at 01:04 AM

    All new sub-created users do not receive email for a username and password, do not have the credentials to log on, the emails received are totally blank.

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    Answered by sidharth_kch on April 22, 2013 at 01:17 AM


    When you create a sub-user and share your form an email will be sent to the user. Now the user need to register a account using the same email id on which the invitation was received.

    Request you to signup for a free account using the same email id and you should see the shared form in your account.