Cancel submission to a form created in JotForm

  • Ashkhen Harutyunyan
    Asked on December 15, 2019 at 10:41 AM

    i just accepted the service  but i would like  to cancel  because  i found  better deal. Thank you


  • VincentJay
    Replied on December 15, 2019 at 10:57 AM

    Please provide the account username and the email registered to the account so we can cancel your subscription. 

    We'll wait for your response.

  • Ashkhen Harutyunyan
    Replied on December 15, 2019 at 11:10 AM

    Ashkhen Harutyunyan 

    ash_har_11@hotmail.com 

  • AshtonP
    Replied on December 15, 2019 at 11:17 AM

    I can see that there are two Guest accounts associated with 'ash_har_11@hotmail.com'.

    Could you please provide us the Account ID/Form ID associated with it. If you are referring these two guest account only, please confirm us so that we will delete it from our database.

    We will be waiting for your response.

  • Ashkhen Harutyunyan
    Replied on December 15, 2019 at 11:32 AM

    I am sorry but i didn't  receive any confirmation email giving me those  information. Only think i can give  was my email address.  Hope you still can cancle 

  • AshtonP
    Replied on December 15, 2019 at 11:40 AM

    Since you are a Guest, you haven't received the confirmation email. Please be assured, we have deleted both the Guest account linked with 'ash_har_11@hotmail.com'.

    Let us know if need additional assistance.

  • Ashkhen Harutyunyan
    Replied on December 15, 2019 at 11:48 AM

    No only think i needed to cancle.  Thank you

  • Ashkhen Harutyunyan
    Replied on December 15, 2019 at 11:50 AM
    I don't have account . What i did just request service. Ashkhen Harutyunyan. 15808 la paz dr. Victorville. Ca 92395. Is my address. ash_har_11@hotmail.com. if it will help. Thank you
    Sent from my Sprint Samsung Galaxy Note10+.
    ...
  • Mike_G JotForm Support
    Replied on December 15, 2019 at 12:19 PM

    We would like to apologize for any confusion. You have reached the support forum at JotForm, an online form builder.

    I have checked the mail logs of the email address that you are using in this post on my end and it appears that you have used the same email address when you submitted the form created by one of our users.

    If you wish to cancel your subscription or the information you submitted in that form, I would suggest that you contact the owner of the form. Perhaps you could check the website where you accessed the form or the email you received when you submitted the form and look for any contact information of the form owner.