What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Looking to upgrade account higher than premium

    Asked by asuied on April 23, 2013 at 09:04 AM



    I purchased a year of service from Jotform and I need to upgrade to a higher level as I am almost out of submissions for the month. Am I am to just pay the difference on a month to month basis? or do I have to upgrade for a year? 

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    JotForm Support

    Answered by EltonCris on April 23, 2013 at 10:31 AM


    You can upgrade to Economy Plan just for 1 month if you like and cancel it on the next due date to avoid further billings. Of course your premium subscription will remain active and you can get back into it once the economy plan is cancelled.

    If you will switched to another higher plan, e.g. premium to economy, your premium will be cancelled but we can't provide you a refund for the remaining unused months since the subscription is few months longer. Unfortunately we can't provide refunds on the subscription longer than 6 months. Thefore, I'd suggest to ugprade to economy plan for just 1 month to avoid over-limits for this month and cancelled it anytime you want. To ugprade to economy plan, please use the following URL: http://sites.fastspring.com/interlogy/product/jotformeconomy?referrer=asuied

    Let us know here if you have further questions. Thank you!