What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Date not showing in email

    Asked by BruceWayne on April 08, 2011 at 02:47 PM

    I've put a date time field on my form, and removed the time so only the DDMMYYYY is chosen.

    However, when the email comes through, the fields are empty.

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    JotForm Support

    Answered by liyam on April 08, 2011 at 03:51 PM


    Can you share the URL of this form in issue?


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    Answered by BruceWayne on April 11, 2011 at 02:24 AM

    Sorry, it's used for internal purposes so it's not on any websites

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    Answered by allanftd on April 11, 2011 at 05:36 AM

    Hi BruceWayne,

    I'm not sure if I fully understood your concern. When you receive the email notification, do you see no information on the Date field, or do you not see the Date field at all?

    if you don't see the Date field at all, please verify that the date string is included in the email template as shown below: 

    But, if you can see the Date field in the email but there's blank information next to it, then you can make this field mandatory by turning the Required button on. In addition, if you want to get the date when the form was filled out by your guest, you can also turn on the Default Time button.

    We hope these tips will be helpful for you. Please let us know if you need further assistance. Thank you for using JotForm!



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    JotForm Support

    Answered by abajan on April 11, 2011 at 05:36 AM

    Hi BruceWayne

    Can you provide a screenshot of the tag used to output the date only? It may also be useful if you could provide a screenshot of just that specific field.


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    JotForm Support

    Answered by liyam on April 11, 2011 at 07:07 AM

    Do you mean to say that this is not within JotForm's? Just wondering if this is a purchased JotForm application / engine.

    Anyhow, have you checked your email notification settings of this form in issue and see if the actual form field is there? You might need to remove and add again the field and value.

    Hope this helps.