Downloading submission reports - problem with Payment Calculator submissions

  • Profile Image
    Asked on April 23, 2013 at 11:07 AM

    Dear JotForm, 

    On our order form we use a payment calculator to gather order data from our customers. We then download this information to an Xcel spreadsheet so that we can further manipulate the data for order processing. 

    Now, when we download the submissions as an Xcel or a CSV, it does not include the data from the Payment Calculator. All that is there is the Total, but the not the information for which item was ordered. 

    Please help! 

    P.S. In the screenshot, you will notice that  rows 2-27 are examples of the problem we are experiencing. Rows 28-31 are examples of how the spreadsheet had been reporting data up to this point. We need to be able to download spreadsheets that look like Rows 28-31. 



  • Profile Image
    Answered on April 23, 2013 at 11:22 AM


    Sorry for your inconvenience, I also see the same error in my end. This thread is already forwarded to our next level support. You will hear updates via this thread. Thanks!

  • Profile Image
    Answered on April 24, 2013 at 05:59 AM


    We have released a fix for this problem today. Kindly inform us if you're still experiencing any problems.

    Best regards