How to get previous submissions?

  • MYSCS
    Asked on December 22, 2019 at 9:36 PM

    Hi JotForm Team,

    How can I get back my previous submission record after upgraded my account? Thanks.

  • AshtonP
    Replied on December 22, 2019 at 9:40 PM

    Thank you for writing to Jotform support.

    Are you referring to retrieving the deleted submissions? Can you please elaborate your exact requirement so that we can assist you accordingly.

  • MYSCS
    Replied on December 23, 2019 at 3:46 AM

    Hi Ashton, before my account being downgraded, I have thousand of submissions in my storage, now I already upgraded my account back to silver package and I would like to retrieving the deleted submissions. 

  • Ashwin JotForm Support
    Replied on December 23, 2019 at 4:11 AM

    I have restored the over quota deleted submissions and it should now be displayed in your form's submission page. 

    Please check and get back to us if you have any questions.