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    Unable to download Excel report file

    Asked by BasecampMM on April 23, 2013 at 02:55 PM

    Excel dump still not working...

    I put in a ticket before and got a screenshot of how easy it was for you all to do. And yes I get that. It has never been a problem for me before. However, for the last 2-3 weeks the excel dump has spun and looked like it was doing it's thing but never downloads the file. It just stopped working. I have no idea why. I am able to download other things from other sites...

    I am working from Safari on a Mac with Lion. I have tried it in Firefox too, no luck.

    I really need this to work.

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    JotForm Support

    Answered by Mike_T on April 23, 2013 at 03:25 PM

    We are sorry for any possible inconveniences caused.

    It works from my side. However, the report generation may take a little while, then it is starting to download generated file.

    Can you please try to change the Time Frame, then check the download again? It will let you to generate the report much faster based on number of entries.

    If nothing works, we will be able to manually forward the report to you by email.