What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to download Excel report file

    Asked by BasecampMM on April 23, 2013 at 02:55 PM

    Excel dump still not working...

    I put in a ticket before and got a screenshot of how easy it was for you all to do. And yes I get that. It has never been a problem for me before. However, for the last 2-3 weeks the excel dump has spun and looked like it was doing it's thing but never downloads the file. It just stopped working. I have no idea why. I am able to download other things from other sites...

    I am working from Safari on a Mac with Lion. I have tried it in Firefox too, no luck.

    I really need this to work.

    excel download report download excel
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 23, 2013 at 03:25 PM

    We are sorry for any possible inconveniences caused.

    It works from my side. However, the report generation may take a little while, then it is starting to download generated file.

    Can you please try to change the Time Frame, then check the download again? It will let you to generate the report much faster based on number of entries.

    If nothing works, we will be able to manually forward the report to you by email.