What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    paypal not popping up after registration complete - online form

    Asked by owensgraphicdesign on April 23, 2013 at 02:55 PM



    when pay on line is selected, user is not redirected to the paypal account to pay for registration.

    Page URL:

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    JotForm Support

    Answered by Mike_T on April 23, 2013 at 03:13 PM

    Thank you for contacting us.

    The problem is related to non-working conditions. It is probably that some form text (for example, field option) was changed, but it was not reflected in your conditions.

    In order to solve the problem, please open your condition and Save it. That is it.

    Optional step: Remove your second condition. It is not required, since the first condition will hide your product field in case condition does not match.

    Please feel free to contact us if you need any further assistance.

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    Answered by owensgraphicdesign on April 23, 2013 at 04:29 PM

    Perfect! All working now!

    Dianne Owens

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    JotForm Support

    Answered by Mike_T on April 23, 2013 at 04:32 PM

    It is great to hear that. Thank you very much for using our service.