What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cant locate my submissions? / Missing submissions

    Asked by tasmith on April 23, 2013 at 04:09 PM

    http://www.jotform.com/myforms/

    We have been getting complaints that students are submitting our application forms but we can not see them in the system?  can you please help?

     

    Thank you!

    Page URL:
    http://grad.wvu.edu/diversity/colloquium/application

    Submissions missing submissions
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    JotForm Support

    Answered by Mike_T on April 23, 2013 at 04:32 PM

    Thank you for contacting us.

    I have submitted the form, and my submission went through. There are also fresh entries on your submissions page (from Apr, 22 and Apr, 17).

    However, I have noticed that the form validation (required form fields) is not working correctly on your web page. This is happening due to conflicts between scripts. In order to fix this, please replace your embed code with an iFrame version. The iFrames do not conflict with anything on the page.

    Also, if you can reproduce the problem with mission submissions, please let us know. We would be happy to help.