What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Responding to emails

    Asked by steven vetter on April 23, 2013 at 09:01 PM

    We we get an email (form response) from a customer, can we simply "reply" to it?

    We can do that now and it makes life real easy.


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    JotForm Support

    Answered by EltonCris on April 23, 2013 at 11:53 PM

    Hi Steven,

    Yes, you should be able to do that on your email app and with JotForm.

    1. Go to your My Forms page

    2. Select the form and click on Submissions button above it

    3. While on submissions page, select submissions and click reply.

    Note that free users are limited to "2" reply/forward per hour. However, upgrading to one of the paid plans will increase this limit. Thank you!