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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving Illegitimate PASSWORD REQUEST email notifications from JotForm

    Asked by Jeremy Broekman on April 24, 2013 at 12:40 AM

    I keep receiving these autoresponder emails that are legitimately coming from JotForm according to the header information except that I am the sole person with access to the JOTFORM account and I am NOT requesting a password request. I've received 20 of these in the past 30 days. Please have your support team check this out. More than happy to provide screenshots, email access, etc. 



    A password reset request was issued at https://www.jotform.com

    To reset your password visit 
    https://www.jotform.com/page.php?p=passwordreset&username={clientusername}&token=549288245affb4ecff3833df945b79e1 .

    If you have not requested resetting your password, please ignore this e-mail.

    Thanks for using JotForm,

    JotForm Support

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    JotForm Support

    Answered by Welvin on April 24, 2013 at 04:29 AM

    Hi Jeremy,

    The only possible way to stop this email is to change your Jotform Email Address, for the two accounts you have with us.

    Premium Account: jbbman

    Free Account: kehillatmaarav

    Both of this account are using your email address: jeremy@Broekmancomm.com