Login failed - username or password didn't match error.

  • ttruettrenasant
    Asked on December 26, 2019 at 10:33 AM

    Hello,

    Each time I attempt to login it does not recognize my password and I have to reset it through the forgot password link.  

    I have used the same password each time and it still does not seem to recognize it. 

    Thank you

    Tamar Truett

    Jotform Thread 2091426 Screenshot
  • AndrewHag
    Replied on December 26, 2019 at 10:43 AM

    It seems the issue is with the username that you entered. The correct username of your account is ttruettrenasant. In the screenshot you provided you entered the username truettrenasant.

    Please try with the username ttruettrenasant and your password, let us know if the issue still persists.