What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving report e-mails (howeve test e-mails work fine)

    Asked by nicrigden on April 24, 2013 at 05:32 AM
  • Profile Image

    Answered by jefreylandicho on April 24, 2013 at 06:56 AM

    I have tested your form and was able to receive the form notification. To test a notification with a different email address , you will need to do an actual submission instead of using a test email button.

    I would also suggest checking your spam inbox. Below is the test I made which I was able to received the notification.



    If you are still unable to see the notification email, please contact us again.

  • Profile Image

    Answered by nicrigden on April 24, 2013 at 08:11 AM
    It was a Spam problem, thanks for your time

    BTW, your hover messages are impossible to read they flick on and off really quickly