- djkobesAsked on April 24, 2013 at 07:54 AM
Hi I have set up a form and gone through your frequently asked questions to try and figure out why when a form is submited it wont go to the email I have chosen. When I click on test email it sends it to the email I set up jotform with not the email I have written in the recipient email box. Then on top of that any email form that is submitted once filled out which i have done 3 tests all get saved in jotform but dont get sent to either email address.
Can you help me figure out why this might be happening?Page URL:
- jefreylandichoAnswered on April 24, 2013 at 08:36 AM
In your Email notification, please change the 'Sender Email:' to email@example.com
If you need to use your email address to your 'Sender E-mail', we recommend Whitelisting Jotmails IP Addresses first to prevent email notification from not being received.
If the issue still persist, please contact us again.
- djkobesAnswered on April 25, 2013 at 01:05 AM
I tried changing the sender e-mail to firstname.lastname@example.org however I am still not recieving emails to any email address?
- sidharth_kchAnswered on April 25, 2013 at 02:46 AM
I checked your form and see that email are getting delivered to your email id. There are 3 submissions on 25th April and all emails wree sent. Here are the email server log:
/var/log/jotform/amazonSES.log:[25/Apr/2013:00:55:30 -0400] 31128484718862 AmazonSES Sent email to email@example.com - MessageID:0000013e3f8bdc46-8b044326-f9f1-474d-9c49-83acd8381442-000000 - RequestId:5abebad9-ad64-11e2-be11-65a2a55b312b
/var/log/jotform/amazonSES.log:[25/Apr/2013:00:57:31 -0400] 31128484718862 AmazonSES Sent email to firstname.lastname@example.org - MessageID:0000013e3f8db3c4-0025a86b-d8fc-4d32-a066-0c4be0dce444-000000 - RequestId:a2b01674-ad64-11e2-9be4-99ba5d7cbb87
/var/log/jotform/amazonSES.log:[25/Apr/2013:01:04:14 -0400] 31128484718862 AmazonSES Sent email to email@example.com - MessageID:0000013e3f93d928-716b1a65-fa80-48fa-ba48-3ae3b969df0d-000000 - RequestId:92c4a91e-ad65-11e2-a93b-4bc313d1c645
Request you to check your SPAM folder and see if the emails are there. You should also refer this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues