What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Couple of problems

    Asked by firehouse33 on April 24, 2013 at 01:20 PM

    First I started an account and after a few days I was not able to log into it anymore. I had forms set up and was using them. When I would go to log in it would not let me. When I clicked to go to the form it said it was disabled. We went and start a whole new accound and rebuilt the Forms. Now I can not get it to e mail notify everyone like the other account did.

    mtfdst33@gmail.com was the first account not working now

     

    second is firehouse33 is I can't get it to e mail things right. Please contact me if you have any quetions.

     

    Matt

  • Profile Image

    Answered by glennlee on April 24, 2013 at 01:45 PM

    Hi Matt,

    Your first account mtfdst33 was automatically suspended by our phishing filter machine due to suspected from phishing. I have manually checked your forms and all of them are clean. I apologize for the inconvenience this may caused. I already re-activated this account. 

     

    On your second account, I checked our mail log and according to mail log there was an email sent to this email address mtfdst33@gmail.com.Please kindly check your spam folder. To avoid not receiving email notification, please follow this guide.

     

     

    /var/log/jotform/amazonSES.log:[24/Apr/2013:13:21:59 +0000] 31113090380137 AmazonSES Sent email to mtfdst33@gmail.com - MessageID:0000013e3c353369-52e3221e-82d1-47e8-bbad-254b5f5d6abf-000000 - RequestId:f1a0ea1a-ace1-11e2-9c37-399e7f1a301a

     

  • Profile Image

    Answered by mtfdst33 on April 24, 2013 at 01:50 PM
    I am trying to get it to submit certain things to multiple e mails but it
    will only send an auto responder e mail back it won't go to any of the
    other address I put in. I set it up the same way I set up the first
    account e mail stuff. It is updating in my Google drive though.
  • Profile Image

    Answered by mtfdst33 on April 24, 2013 at 01:54 PM
    I don't know if I have my accounts all messed up now. I can't get into
    the first one when in try to it just loads my second account I don't know
    of this has to do with my e mail fwd issues
  • Profile Image

    Answered by glennlee on April 24, 2013 at 02:22 PM

    Please share us the form url which you want to set a multiple email.

     

    You have used the same email address with both account. We can move your forms to your one account to your another account. Just tell us which account you will be using. So that there will be no confusion.