What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to make the form notification email reply to the sender of the form?

    Asked by pamball on April 24, 2013 at 03:11 PM

    What I mean is when I receive a form and click on reply it goes to the noreply@jotform.com email is there a way to make this go to the form submitter instead?

    Thanks!

    email sender JotForm thanks noreply
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 24, 2013 at 03:22 PM

    Thank you for contacting us.

    Yes, this is possible. When the Sender E-mail is set to noreply@jotform.com, we show a Reply-to Email option.

    Please simply change the Reply-to Email to your form email field through Email Notification settings.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by pamball on April 24, 2013 at 07:41 PM

    I did this but when I hit reply it still wants to send the email to the noreply@jotform.com...

    Also is there a way to change the reply email from the default? So that the reply is from an email address other than the one on my account?

  • Profile Image

    Answered by pamball on April 24, 2013 at 07:47 PM

    ok it did work...I had to actually submit the form the test email didn't show the change, :0) I still would like to know if:

    "Also is there a way to change the reply email from the default? So that the reply is from an email address other than the one on my account?"

  • Profile Image

    Answered by jeanettebmz on April 24, 2013 at 10:19 PM

    You can create a custom autoresponder with a different email address rather than you primary one.

    Or if you want to manually reply to each submissions and you want to have a different address appear as the sender one, please add a hidden field in yourm form

     and add the email address of your preference as the default value

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15381_Tempo.png

     

    In yoru email settings, the hidden box will be listed, so you can use it

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15382_Tempo.png

     

    If you have more questions, let us know

  • Profile Image

    Answered by Ter  on January 30, 2015 at 11:50 AM

    Is there is there a way not to show a reply from the sender when you emai
    l
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 30, 2015 at 01:28 PM

    @Ter

    Since this is an old thread, I've opened a new one for you.