What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions and payment

    Asked by AudioMovies on April 24, 2013 at 04:59 PM

    Audio Movies is having a screenwriting competition.  Since you do not offer a way to test the system prior to launching, I need to be sure that the screenplay file my contestants will upload to my email address come with their email address or some identifying marks.  The reason is, they are asked to upload their screenplays with only title and their initials.  I need to be sure I know who the file is from.

    And, I have no way to test the payment area either to be sure it works, so I am apprehensive about this too.

    Would you consider placing a preview or test method attached to the form so we - the administrator will know for sure that all will go well when it goes live on our sites?


    Thank you,

    Mary Hackett


    Page URL:

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    JotForm Support

    Answered by EltonCris on April 24, 2013 at 05:32 PM

    Hi Mary,

    In order to test your form, I'd suggest to make a clone on your original form. After that, on the cloned form, edit your product price value to $0.01 then provide to us the cloned form URL so we can help you test it here.

    Thank you!

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    JotForm Support

    Answered by Mike_T on April 24, 2013 at 05:38 PM

    You may also need to increase a Max File Size value on your upload field if you want to accept videos. Currently it is set to 10240KB (10MB).

    For example, you can set it to 307200, it will be a 300MB upload limit.