Plimus payment gateway is not user friendly

The payment gateway Plimus is impossible to use. It is definitely not user-friendly. It needs to be changed. I've been a customer for years and now I 

Can you provide a phone number with a live person at the other end of the line who can answer questions?  If not I'm going to have to find another source. Live phone support is absolutely critical for my business without it I'm out of business.  

I have been a customer of yours for several years.  It is it is extremely frustrating when you want to pay and cannot use your system. There is no phone number and no address. As far as I am concerned at this point, you are already out of business. 

We are sorry that we are not offering telephone support at the moment. Please be noted that this support forum is our primary support. Your questions on this support forum shall be answered in a timely manner. Telephone support is currently available only with Enterprise plan.

If you can provide us with more information on the issue that you are experiencing with BlueSnap payment gateway, we would be happy to guide you in the right direction. If you have any suggestions in this regard, please do let us know so that we can forward it to our backend team.

Thanks!