What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to view My Forms

    Asked by Mary on April 25, 2013 at 12:48 PM

    The Jotform website isn't working for me - I push the "log in" icon and nothing happens.

    I need to get into my forms but can't get logged in.

    Help

    My Forms JotForm icon
  • Profile Image

    Answered by sidharth_kch on April 25, 2013 at 01:40 PM

    @Mary

    I dont see any issue with your account. Which browser are you using? Can you please clear your browser cache and then try to login to your jotform account and see if that helps you?

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by ayerswork on April 25, 2013 at 02:12 PM
    All better!!
    Thanks!

    Benedizioni a voi
    Mary Ayers, PhD
    www.tapintoaction.com
  • Profile Image

    Answered by sidharth_kch on April 25, 2013 at 02:21 PM

    @ayerswork

    Glad to know that.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image

    Answered by ayerswork on April 29, 2013 at 09:56 AM
    Help - it's happening again!
    I've cleared the cache again and I still can't pull up the login info - when
    I click on Login it doesn't do anything.

    Benedizioni a voi
    Mary Ayers, PhD
    www.tapintoaction.com
  • Profile Image

    Answered by sidharth_kch on April 29, 2013 at 10:41 AM

    @ayerswork

    Again, there is no issue with your account. Which browser are you using? Try to login with other browser and clear your browser cache.

    Let us know if it resolves your issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by ayerswork on April 29, 2013 at 12:01 PM
    I'm using Foxfire Mozilla - I finally got the log in to show up and now I
    can't get to my forms.
    What is happening?

    Benedizioni a voi
    Mary Ayers, PhD
    www.tapintoaction.com
  • Profile Image

    Answered by sidharth_kch on April 29, 2013 at 12:34 PM

    @ayerswork

    I just checked your account with firefox and was not able to encounter any issue. Please see the screenshot:

    Are you getting any error? Have you tried clearing your browser cache? Let us know and if you continue to have this issue, i will forward this to our development team.

    Thanks,

    Sidharth

  • Profile Image

    Answered by ayerswork on April 29, 2013 at 12:52 PM
    Mine does not look like that - what can I do?

    Benedizioni a voi
    Mary Ayers, PhD
    www.tapintoaction.com
  • Profile Image

    Answered by sidharth_kch on April 29, 2013 at 02:06 PM

    @ayerswork

    I am forwarding your issue to Level 2 Support. Please stand by for response from them.

    Thanks,

    Sidharth

  • Profile Image
    JotForm Support

    Answered by paulsimpson on April 30, 2013 at 04:28 AM

    Hi,

    I am a member of the development team. I have viewed your account and can see no problems there. Could you please try and restart your web browser and clear your cache again. We have recently been doing a lot of updates to the my forms area of the website, so this may have caused a slight error on your side but restarting your browser and clearing your cache should fix this for you.

    Please let me know how you get on.

    Paul