What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Filling out a form then no payment

    Asked by Insuranceexcess on May 25, 2010 at 08:21 AM

    I have been doing some tests to my forms and found out that if a customer fills all their details out and then submits the form, but doesn't pay for it then i don't get any e-mail to let me know that someone has tried to buy the products. Under the old form this was able to happen which meant i could go back to the customer and say, you have tried to buy this product but you haven't paid for it yet.


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    JotForm Founder

    Answered by aytekin on May 25, 2010 at 09:42 AM
    Yes, since we had many requests to not receive an unpaid order information we stopped sending emails when there are no submissions on the new version. However, now many people want this back. So, we decided to send a PENDING email as well before the payment is completed. However this is not implemented yet. It should be implemented in June. Thanks for your feedback.