Checkbox for "I agree..." will not check on mobile.

  • AndrewsAgency
    Asked on January 4, 2020 at 10:55 AM

    The Checkbox for "I agree to the terms & conditions" will not check on iPhone, unless the user clicks on the t&c link first. It is causing the users to report that the form is not working.

  • John Support Team Lead
    Replied on January 4, 2020 at 2:22 PM

    I just tried accessing this form: https://form.jotform.com/93234639736163 on an iPhone but was not able to replicate the issue.

    The checkbox is clickable even though I did not follow the T&C link. Please see below screen recording:

    http://tiny.cc/8rrbiz 

    Could you please try accessing the form again on your end and see if it's working now as expected?