Can't pay anymore by PayPal

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    Asked on April 26, 2013 at 03:39 AM


    I need to pay 9.95usd to continue my premium plan, but when I try to use PayPal to pay it, it doesn't work!

    I got this error (in french) :

    Ce paiement ne peut pas être effectué et votre compte n'a pas été débité. Pour en savoir plus, veuillez contacter le marchand.

    Do you have any idea of what I can do now?


  • Profile Image
    Answered on April 26, 2013 at 07:53 AM

    Is your PayPal account verified and link to a credit card?  Please try contacting PayPal regarding this issue.

  • Profile Image
    Answered on April 30, 2013 at 01:47 AM


    Now I linked my credit card, but there is this message (from your website) :

    We were unable to authorize a charge on your credit card for the amount of USD 0.00

    We would like to help you complete this order. Please contact us for assistance.

    Please help.

  • Profile Image
    Answered on April 30, 2013 at 03:50 AM


    The reason is obvious, it seems that your CC doesn't have sufficient fund to process payments. I would suggest to contact your bank about that issue, or review if you have sufficient amount to ugprade to Premium. You can also pay directly using your CC here in JotForm. I would suggest to check out our Pricing page, select your desired plan and select the type of payment.

    Thank you!