What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't pay anymore by PayPal

    Asked by iphonestyle on April 26, 2013 at 03:39 AM


    I need to pay 9.95usd to continue my premium plan, but when I try to use PayPal to pay it, it doesn't work!

    I got this error (in french) :

    Ce paiement ne peut pas être effectué et votre compte n'a pas été débité. Pour en savoir plus, veuillez contacter le marchand.

    Do you have any idea of what I can do now?


  • Profile Image

    Answered by jefreylandicho on April 26, 2013 at 07:53 AM

    Is your PayPal account verified and link to a credit card?  Please try contacting PayPal regarding this issue.

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    Answered by iphonestyle on April 30, 2013 at 01:47 AM


    Now I linked my credit card, but there is this message (from your website) :

    We were unable to authorize a charge on your credit card for the amount of USD 0.00

    We would like to help you complete this order. Please contact us for assistance.

    Please help.

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    JotForm Support

    Answered by EltonCris on April 30, 2013 at 03:50 AM


    The reason is obvious, it seems that your CC doesn't have sufficient fund to process payments. I would suggest to contact your bank about that issue, or review if you have sufficient amount to ugprade to Premium. You can also pay directly using your CC here in JotForm. I would suggest to check out our Pricing page, select your desired plan and select the type of payment.

    Thank you!