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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free Text (HTML)

    Asked by andreec on April 26, 2013 at 09:05 AM


    I am trying to get a handle of the Free Text (HTML) feature of the product. It seems to strip out my HTML when I add in well formed HTML tags.


    1) It does not seem to like putting any HTML tags into the Free Text area. It changes the forming and strips out the HTML. Some even like the paragraph tag.

    2) I then use the HTML button on the nav bar and type in the my HTML. Something like <UL> well formed tags work fine. But sometimes when I hit the Complete button, the entire HTML that was placed in, was stripped. My work around for now, is to use Visual Studio, create the HTML there and save it outside of JotForm. Then I copy and paste it in. When on the occassion JotForm strips out the code, I just go back to VS and grab it again. But this is crazy. I should not have to do this. I tried finding guideance in the documentation and forums on the best practice on entering in HTML, but could not find it.


    Please advise or point me to the documentation.

    I am a web developer and we are going to standardize on this platform (JotForms) for all our basic forms needs at our college. I am trying to get a handle on the product so I can guide Power Users on this product. I am thinking that is will be common that some of these users will want some basic HTML like UL's and HR's on the forms. But I can't have them spend time writting content and tagging it and then having it wipped away. This also has an effect on conditional logic when the HTML is stripped.


    Thank you.


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    JotForm Support

    Answered by Welvin on April 26, 2013 at 11:28 AM

    Hi Craig,

    Yes, our Free Text HTML Field doesn't support some of the HTML Tags which is out from the toolbars below the text/editing area. Our developers have added a function to stripped down some of the tags because of the security reasons.

    A workaround for that is to finished your form from Jotform, get the source codes (How to Get Form Source Codes) and add/edit your HTML formatting to the source codes before embedding to your website.