Upgrade not working

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    FarrowLane
    Asked on January 06, 2020 at 11:05 AM

    I upgraded our account a few weeks ago and somehow we're now back to the free plan without us changing anything. 


    I want to upgrade back to bronze but the system does not let me. Please fix this ASAP as we cannot have any service interruption. 



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    Richie_P
    Answered on January 06, 2020 at 01:45 PM

    Kindly try to clear your browser's cache and log-in back to your account.

    Please give it a try and let us know if the issue still remains.