What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We have stopped receiving ourforms from our website for the past 2 months.

    Asked by fredtwistcommcom on April 26, 2013 at 04:55 PM

    Our forms are being collected, but our e-mails have stopped.

    http://www.ernestotailoring.com/contactus.html

    and

    http://www.ernestotailoring.com/asked.html

    and

    http://www.ernestotailoring.com/signup.html

    emails should be sent to:

    edesumma@ernestotailoring.com

    and

    fyavorsky@twistcomm.com

    Page URL:
    http://www.ernestotailoring.com/contactus.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 26, 2013 at 05:54 PM

    Hi,

    This is usually the cause when an email field is set as the sender's email address. It might be possible that one of the form submitter's email was filtered by your automated spam filter which causes the rest emails to be blocked. I would suggest to use noreply@jotform.com instead, this might help. Here's how to change your sender email to noreply@jotform.com.

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to your  E-mail field, just like this:

    I would also suggest to add noreply@jotform.com to your trusted senders list.

    Feel free to make a test with your your form and see if this fixes the problem. Thank you!